Terms & Conditions

Last Updated: 11 August 2026

Welcome to Haus of Chocolat. These Terms & Conditions govern your use of our website and the purchase of products from Haus of Chocolat.

By using our website, placing an order or purchasing products from us, you agree to these Terms & Conditions. Please read them carefully before placing an order.

These Terms & Conditions are governed by the laws of the Republic of South Africa.

Nothing in these Terms & Conditions is intended to limit or exclude any rights that you may have under applicable South African law, including rights provided by the Consumer Protection Act 68 of 2008 (CPA) and the Electronic Communications and Transactions Act 25 of 2002 (ECTA).

1. About Haus of Chocolat

Haus of Chocolat is a South African chocolate business specialising in handcrafted Belgian chocolate products, personalised chocolates, gifts, event favours, corporate chocolates and custom chocolate creations.

2. Using Our Website

You may use our website for lawful purposes only.

You agree not to:

  • Use the website for fraudulent, unlawful or harmful purposes;
  • Attempt to gain unauthorised access to our website, systems or accounts;
  • Interfere with the operation or security of the website;
  • Upload malicious software or harmful content;
  • Copy, reproduce or exploit our website content without permission; or
  • Use our website in a manner that may damage Haus of Chocolat or its customers.

We reserve the right to restrict or terminate access to our website where reasonably necessary to protect our business, website, customers or service providers.

3. Products and Product Information

We take reasonable care to ensure that product descriptions, photographs, prices, availability and other information displayed on our website are accurate and up to date.

Our products are handcrafted and may therefore have minor variations in:

  • Shape;
  • Size;
  • Colour;
  • Decoration;
  • Toppings;
  • Packaging; and
  • Appearance.

Product photographs are provided for illustrative purposes. Colours may appear slightly different depending on your screen, lighting, photography and the chocolate production process.

Such variations do not necessarily constitute a defect.

Where a product has specific specifications, such as weight, quantity, dimensions or packaging, these will be stated on the relevant product page where applicable.

4. Product Availability

All products are subject to availability.

Certain products are seasonal or available only for specific occasions, including products made for celebrations such as Ramadan, Eid, Diwali, Raksha Bandhan, Christmas and other special occasions.

We may discontinue, replace or modify products from time to time.

If a product becomes unavailable after you have placed an order, we will contact you to discuss an appropriate solution, which may include a suitable replacement or refund where applicable.

5. Orders

When you place an order through our website, you are making an offer to purchase the selected products.

An order is subject to acceptance by Haus of Chocolat and product availability.

Once your order has been successfully placed and payment has been received, you will receive an order confirmation or other electronic confirmation where applicable.

We reserve the right to decline or cancel an order where reasonably necessary, including where:

  • A product is unavailable;
  • There is an obvious pricing or product description error;
  • We reasonably suspect fraudulent or unauthorised activity;
  • The requested order cannot reasonably be fulfilled;
  • A customer has provided incorrect or incomplete information; or
  • A custom request is unsuitable, unlawful or cannot reasonably be produced.

If we cancel an order after payment has been received, we will provide an appropriate refund where applicable.

6. Pricing

All prices on our website are displayed in South African Rand (ZAR).

Prices are subject to change, but the price applicable to your order will generally be the price displayed at the time your order is placed, subject to obvious pricing errors.

Where applicable, delivery charges, customisation charges or other additional costs will be displayed before you complete your purchase.

We reserve the right to correct genuine pricing errors.

If an obvious pricing error has occurred and you have placed an order at an incorrect price, we will contact you before processing the order and provide you with the available options.

7. Payment

Payment must be successfully processed before an order is prepared for production or dispatch, unless otherwise agreed with Haus of Chocolat in writing.

We may use third-party payment providers to process online payments.

Payment information is processed through the relevant payment provider and may be subject to that provider’s own terms and privacy policy.

Haus of Chocolat does not request or require customers to send full card details to us by email, WhatsApp or other informal communication channels.

8. Custom and Personalised Orders

Custom and personalised products may include:

  • Personalised chocolate wrappers;
  • Custom colours;
  • Corporate branding;
  • Logos;
  • Wedding and event favours;
  • Custom chocolate designs;
  • Custom shapes;
  • Chocolate sculptures; and
  • Other products made according to customer requirements.

Custom orders may be subject to minimum quantities, additional charges, longer production times and specific quotation requirements.

The requirements for each custom product will be communicated to the customer before production where applicable.

9. Customer-Supplied Information and Artwork

Where a customer supplies names, wording, dates, logos, photographs, artwork or other information for a personalised or custom product, the customer is responsible for ensuring that the information supplied is correct.

This includes checking:

  • Names;
  • Spelling;
  • Dates;
  • Numbers;
  • Logos;
  • Colours;
  • Artwork; and
  • Other personalised details.

Where Haus of Chocolat provides a proof for approval, the customer is responsible for carefully reviewing the proof before approving it for production.

Once a design or proof has been approved and production has commenced, changes may not be possible or may result in additional charges.

The customer confirms that they have the necessary rights and permissions to provide any artwork, logos, images or other material supplied to Haus of Chocolat.

The customer is responsible for any claim arising from the unauthorised use of material supplied by them.

10. Colour and Custom Shade Disclaimer

Where customers request a specific colour for a chocolate product, we will make reasonable efforts to achieve the requested shade.

However, chocolate colouring is affected by the chocolate base, ingredients, lighting, production conditions and the colouring process.

Colours displayed on computer screens, phones or digital colour references may differ from the final physical chocolate colour.

For this reason, an exact colour match cannot always be guaranteed.

Customers requiring a specific shade are encouraged to contact us before production to discuss available colour options or request a colour swatch where available.

11. Personalised and Custom Products

Because custom and personalised products are made specifically according to a customer’s requirements, they may not be eligible for cancellation or return due to a change of mind once production has commenced, to the extent permitted by applicable law.

This does not affect any consumer rights that cannot lawfully be excluded, including applicable rights relating to defective, unsafe or incorrectly supplied goods.

Please refer to our Refunds, Returns & Exchanges Policy for further information.

12. Bulk and Corporate Orders

Bulk, corporate, wedding, event and other large orders may be subject to:

  • Minimum quantities;
  • Special pricing;
  • Quotation requirements;
  • Deposits or payment requirements;
  • Extended production times; and
  • Specific delivery arrangements.

The terms applicable to a quoted custom or bulk order may be confirmed separately in writing.

Where a separate written quotation or agreement has been accepted by the customer, that agreement will apply to the extent that it does not conflict with mandatory consumer rights under South African law.

13. Processing Times

Processing times vary depending on the product and order size.

Custom, personalised, bulk and seasonal orders may require additional production time.

Estimated processing times are provided as a guide and may vary during periods of high demand, holidays and major seasonal occasions.

Where a specific delivery or collection date has been agreed with you, we will make reasonable efforts to meet that date.

14. Delivery

We offer delivery through third-party courier services and may also offer collection from our designated collection location.

Delivery charges and available delivery options will be displayed during the ordering process where applicable.

Delivery times are estimates and may be affected by:

  • Courier operations;
  • Weather;
  • Public holidays;
  • High-volume periods;
  • Incorrect or incomplete delivery information;
  • Recipient availability;
  • Unforeseen events; and
  • Other circumstances outside our reasonable control.

Once an order has been handed to the courier, delivery is subject to the courier’s handling and operating processes.

Please refer to our Shipping Policy for detailed information about delivery, collection and courier arrangements.

15. Chocolate and Temperature

Chocolate is a temperature-sensitive food product.

During warm weather, chocolate may soften, bloom or melt during transportation, particularly when being transported over long distances or when exposed to elevated temperatures.

Haus of Chocolat takes reasonable care when preparing, packaging and dispatching orders.

However, once an order has been handed to a courier, we cannot control the temperature, storage conditions or handling of the parcel during transit.

Customers are encouraged to consider collection during periods of particularly hot weather where this option is available.

Customers should unpack and store chocolate appropriately as soon as it is received.

This section does not exclude any rights a consumer may have where goods are defective or otherwise fail to comply with applicable legal requirements.

16. Storage

Unless otherwise stated on the product page, chocolates should be stored in a cool, dry place away from direct sunlight, heat and moisture.

Avoid storing chocolate in areas exposed to excessive heat.

Where refrigeration is necessary due to environmental conditions, products should be stored in an airtight container to help protect them from moisture, odours and condensation.

Customers are responsible for following any storage instructions supplied with their products.

17. Allergens and Food Information

Our chocolates may contain or come into contact with common allergens, including:

  • Milk and dairy;
  • Nuts;
  • Soya; and
  • Gluten.

Products may be produced in an environment where different ingredients and allergens are handled.

We cannot guarantee that any product is completely free from traces of allergens unless expressly stated otherwise.

Customers with food allergies or specific dietary requirements should contact us before placing an order so that we can provide the available ingredient and allergen information.

Customers are responsible for informing us of relevant allergies or dietary requirements before purchasing.

18. Returns, Refunds and Exchanges

Our Refunds, Returns & Exchanges Policy forms part of these Terms & Conditions.

Nothing in our policies is intended to remove or restrict any rights available to consumers under applicable South African law.

If you receive a product that is defective, damaged, incorrect, incomplete or otherwise does not meet the applicable requirements, please contact us as soon as reasonably possible with your order details and supporting photographs where appropriate.

We will assess the matter and provide an appropriate remedy where required.

19. Cancellation of Orders

Customers should contact Haus of Chocolat as soon as possible if they wish to cancel an order.

For standard products, cancellation may be possible before the order has entered production or dispatch, subject to applicable law.

For personalised, custom-made or made-to-specification products, cancellation may not be possible once production has commenced, to the extent permitted by applicable law.

Certain food products may also be subject to specific statutory rules concerning cancellation and returns.

Please refer to our Refunds, Returns & Exchanges Policy for further information.

20. Electronic Transactions

Where you place an order electronically, the transaction may be recorded electronically.

You should retain your order confirmation, payment confirmation and other relevant transaction records.

We may communicate with you electronically regarding your order, including by email or other contact details supplied by you during the ordering process.

You are responsible for ensuring that the contact and delivery information supplied to us is accurate and up to date.

21. Intellectual Property

Unless otherwise stated, all intellectual property appearing on the Haus of Chocolat website belongs to or is licensed to Haus of Chocolat.

This includes:

  • Logos;
  • Brand names;
  • Product names;
  • Photographs;
  • Product images;
  • Written content;
  • Graphics;
  • Designs;
  • Website layouts;
  • Marketing materials; and
  • Original artwork.

You may not reproduce, modify, distribute, publish, sell or commercially exploit our content without our prior written permission.

This does not prevent you from using or sharing our website for ordinary personal purposes, such as viewing products or sharing a product page with another person.

22. Customer-Supplied Intellectual Property

Where customers provide logos, artwork, photographs or other intellectual property for use in a custom order, the customer confirms that they have the necessary permission to use and provide that material.

Haus of Chocolat may refuse to reproduce material that it reasonably believes may infringe another person’s rights or may be unlawful, offensive or inappropriate.

23. Third-Party Services

We may use third-party service providers to assist with operating our business and fulfilling orders.

These may include:

  • Payment providers;
  • Courier and delivery providers;
  • Website hosting providers;
  • Website plugins and technology providers;
  • Email service providers; and
  • Other business service providers.

Where a third-party service is involved, that service may be subject to its own terms and privacy policies.

Haus of Chocolat remains responsible for its own obligations to customers under applicable law and these Terms & Conditions.

24. Website Availability and Errors

We aim to keep our website available, accurate and secure.

However, we do not guarantee that the website will always be:

  • Available;
  • Error-free;
  • Uninterrupted;
  • Completely accurate; or
  • Free from technical problems.

The website may occasionally be unavailable due to maintenance, updates, technical problems or circumstances outside our reasonable control.

25. Website Content

We make reasonable efforts to ensure that information published on our website is accurate and current.

However, product availability, prices, descriptions, photographs and other information may occasionally contain errors or become outdated.

Where an error is identified, we will take reasonable steps to correct it.

Nothing in this section limits any rights that consumers have under applicable South African law.

26. Limitation of Liability

To the extent permitted by applicable law, Haus of Chocolat will not be liable for losses arising solely from circumstances beyond our reasonable control, including certain delays or failures caused by third-party service providers, courier disruptions, telecommunications failures, power interruptions, extreme weather, natural disasters or other unforeseen events.

Nothing in these Terms & Conditions excludes or limits liability where such exclusion or limitation is prohibited by law.

Nothing in these Terms & Conditions limits any consumer rights or remedies that cannot legally be excluded or limited under applicable South African law.

27. Events Outside Our Reasonable Control

Haus of Chocolat will not be responsible for delays or failures to perform an obligation where the delay or failure results from circumstances beyond our reasonable control.

Such circumstances may include:

  • Natural disasters;
  • Extreme weather;
  • Fire;
  • Flooding;
  • Power or telecommunications failures;
  • Industrial action;
  • Civil unrest;
  • Government restrictions;
  • Courier disruptions;
  • Major system failures; or
  • Other unforeseen circumstances.

We will make reasonable efforts to communicate with affected customers and minimise the impact of such circumstances.

28. Privacy and Personal Information

We respect your privacy and process personal information in accordance with applicable South African data protection legislation, including the Protection of Personal Information Act 4 of 2013 (POPIA).

Information about how we collect, use, store and protect personal information is provided in our Privacy Policy.

Our Cookie Policy explains how cookies and similar technologies may be used on our website.

29. Complaints and Customer Support

We encourage customers to contact Haus of Chocolat directly if they have a question, concern or complaint regarding an order or our services.

Please provide:

  • Your name;
  • Order number;
  • Contact details;
  • Details of the issue; and
  • Supporting photographs or documentation where relevant.

We will review complaints and endeavour to resolve them fairly and within a reasonable period.

Email: info@hausofchocolat.com

Nothing in this section prevents a consumer from exercising any rights or remedies available under applicable South African law.

30. Changes to These Terms & Conditions

Haus of Chocolat may update these Terms & Conditions from time to time to reflect changes to our business, products, services or applicable legal requirements.

The updated version will be published on our website and will include an updated “Last Updated” date.

Changes will apply to future use of the website and future orders.

Where applicable law requires specific notice or consent for a change affecting an existing transaction or agreement, we will comply with those requirements.

31. Governing Law

These Terms & Conditions are governed by the laws of the Republic of South Africa.

Any dispute will be dealt with in accordance with applicable South African law and the rights and remedies available to the parties.

Nothing in these Terms & Conditions prevents a consumer from exercising any statutory rights available to them under South African law.

32. Severability

If any provision of these Terms & Conditions is found to be unlawful, invalid or unenforceable, that provision will be treated as severable to the extent required.

The remaining provisions will continue to apply to the extent permitted by law.

33. Contact Us

If you have any questions regarding these Terms & Conditions, please contact us:

Haus of Chocolat
Email: info@hausofchocolat.com

By placing an order with Haus of Chocolat, you confirm that you have had an opportunity to read and understand these Terms & Conditions.

Nothing in these Terms & Conditions is intended to exclude, restrict or waive any consumer right or protection that cannot lawfully be excluded under South African law.