What payment methods do you accept?

We accept secure payments via Yoco (card payments).

Please note that we do not accept cash deposits. Orders will only be reserved, packed, and processed once payment has been received and cleared in our account.

How long will my order take?

Our standard processing time is 3–7 business days, excluding shipping time.

High season lead times:
Please allow 7–10 working days for packing and processing prior to collection or dispatch.

What are the delivery and collection options?

Collection
You are welcome to collect your order from our kitchen. Once your order is ready, we will coordinate a suitable date and time with you.

Courier Delivery
We offer nationwide delivery via a trusted courier partner. Shipping costs are automatically calculated at checkout based on your location and order details.

Please allow 3–5 working days for delivery. Outlying areas may require additional time.

Final shipping costs will be displayed before payment is completed.

Can I track my order?

Yes. Once your order has been processed, you will receive a shipping confirmation email with your tracking number. You can use this to monitor your delivery.

Can I make changes to my order after placing it?

Unfortunately, once payment has been made, we are unable to make changes or additions to your order.

If needed, you may place a new order. Please note that additional courier fees may apply.

Can I change my shipping address?

If your order has not yet been processed or dispatched, we can update your address free of charge.

If your order has already been shipped, an additional fee may apply to amend the delivery details.

Please contact us as soon as possible for any address-related requests.

What if there is an issue with my order?

Any order-related issues must be reported via email within 24 hours of receiving your order.

Can I place an order via email?

For efficiency and accuracy, all standard orders should be placed through our website.

Custom orders may be arranged via email.

Do you have a physical store?

We operate exclusively online and do not have a physical retail store.

However, we do offer a convenient collection option from our kitchen.

Can I send this as a gift?

Yes! Our chocolates make the perfect gift for any occasion.

You can have your order delivered directly to the recipient. Please ensure that the delivery details are correct and that someone will be available to receive the parcel.

Kindly note that we are not responsible for failed deliveries or product damage due to unattended deliveries.

Will my chocolates melt during delivery?

Our chocolates are carefully packaged to maintain quality during transit, and ice packs are included at our discretion based on weather conditions.

We offer overnight delivery to selected areas; however, delivery times may vary depending on location, with outlying areas requiring additional time.

Due to warm climates, melting may still occur. By placing an order, you acknowledge this risk.

For full details, please refer to our Shipping & Returns Policy.