Cookie Policy

Last Updated: 11 August 2026

At Haus of Chocolat, we use cookies and similar technologies to help our website function properly, improve your browsing experience, understand how visitors use our website and, where applicable, support our marketing activities.

This Cookie Policy explains what cookies are, how we use them and the choices available to you.

This policy should be read together with our Privacy Policy and Terms & Conditions.

1. What Are Cookies?

Cookies are small text files that are placed on your computer, smartphone, tablet or other device when you visit a website.

Cookies allow a website to recognise your device and remember certain information about your visit. They can help websites operate correctly, remember preferences, maintain shopping carts and provide website owners with information about how their websites are being used.

Some cookies are temporary and are deleted when you close your browser, while others remain on your device for a specified period or until you delete them.

Cookies do not normally contain information such as your name or email address by themselves. However, information collected through cookies may in some circumstances be linked to other information that we hold about you and may therefore constitute personal information under applicable South African data protection law.

2. How We Use Cookies

Haus of Chocolat may use cookies and similar technologies for the following purposes:

Essential Cookies

These cookies are necessary for the proper functioning of our website.

They may be used to:

Keep products in your shopping cart;
Support the checkout process;
Maintain your browsing or shopping session;
Support website security;
Remember necessary website settings; and
Enable essential website functionality.

Because these cookies are necessary for the operation of the website, disabling them may affect your ability to use certain features, including shopping and checkout.

Functional Cookies

Functional cookies allow our website to remember choices and preferences that you make.

They may help us provide a more convenient and personalised browsing experience by remembering settings or preferences from previous visits.

Analytical and Performance Cookies

Where used, analytical and performance cookies help us understand how visitors interact with our website.

They may provide information such as:

Which pages are visited;
How visitors navigate through the website;
How long visitors spend on different pages;
Which website features are used; and
General information about website performance.

This information helps us understand how our website is being used and identify areas where we can improve the customer experience.

Where possible, analytical information is used in an aggregated or otherwise appropriately protected form.

Marketing and Advertising Cookies

Where applicable, marketing or advertising cookies may be used to help us understand the effectiveness of our marketing activities, deliver relevant content or advertising, or recognise interactions with our website across different services.

These cookies may be placed by Haus of Chocolat or by third-party service providers that provide analytics, advertising, social media or other website services.

Where consent is required by applicable law, we will seek the appropriate consent before using non-essential cookies for these purposes.

3. First-Party and Third-Party Cookies

First-Party Cookies

First-party cookies are cookies placed directly by Haus of Chocolat or by services operating on our website on our behalf.

These cookies may be used to support website functionality, shopping and checkout, remember preferences and understand website usage.

Third-Party Cookies

Third-party cookies are placed by external service providers whose services may be integrated into our website.

These may include providers involved in payment processing, website analytics, website functionality, social media, advertising or other online services.

Third-party providers may use cookies in accordance with their own privacy and cookie policies.

We do not control the cookie practices of third-party websites or services. We recommend reviewing the relevant third party’s privacy and cookie policies where appropriate.

4. Session and Persistent Cookies

Cookies may also be classified according to how long they remain on your device.

Session Cookies

Session cookies are temporary and are generally deleted when you close your web browser.

They may be used to maintain your session while you browse our website and complete activities such as adding products to your shopping cart or proceeding through checkout.

Persistent Cookies

Persistent cookies remain on your device for a specified period or until they are manually deleted.

They may be used to remember preferences or recognise a returning visitor.

The length of time a persistent cookie remains active depends on its purpose and the service that places it.

5. Cookies and Personal Information

Some information collected through cookies may constitute personal information where it can be linked, directly or indirectly, to an identifiable individual.

Where we process personal information through cookies or similar technologies, we will process that information in accordance with applicable South African data protection legislation, including the Protection of Personal Information Act 4 of 2013 (POPIA).

Our Privacy Policy provides further information about how Haus of Chocolat collects, uses, stores and protects personal information.

6. Managing Your Cookie Preferences

You can control or restrict cookies through your web browser settings.

Most modern browsers allow you to:

View cookies stored on your device;
Delete existing cookies;
Block cookies;
Allow cookies only from certain websites; or
Receive a notification before cookies are stored.

You may also be presented with cookie preference or consent options on our website where applicable.

Please note that disabling or blocking certain cookies may affect the functionality of our website. In particular, essential cookies may be required for features such as shopping carts, checkout and other parts of the ordering process to operate correctly.

7. Consent and Non-Essential Cookies

Where applicable law requires consent for the use of certain non-essential cookies, Haus of Chocolat will request consent before placing or using those cookies.

You may withdraw or change your consent where the website provides an appropriate mechanism for doing so.

Withdrawing consent does not affect the lawfulness of processing that took place before consent was withdrawn.

Please note that some cookies are necessary for the website to operate and may therefore continue to be used where permitted by applicable law.

8. Cookies Used for Marketing

Where cookies or similar technologies are used for direct marketing purposes, Haus of Chocolat will process personal information in accordance with applicable requirements under POPIA.

South African law places specific requirements on unsolicited electronic direct marketing. Where consent is required, appropriate consent will be obtained before such marketing is undertaken.

You may also unsubscribe from marketing communications using the unsubscribe mechanism provided in the relevant communication or by contacting us directly.

9. Links to Other Websites

Our website may contain links to third-party websites or services.

Once you leave the Haus of Chocolat website, the privacy and cookie practices of the third-party website will apply.

Haus of Chocolat is not responsible for the cookie practices or privacy policies of external websites.

We recommend reviewing the relevant third party’s policies before providing personal information or accepting cookies on those websites.

10. Changes to This Cookie Policy

Haus of Chocolat may update this Cookie Policy from time to time to reflect changes to:

Our website;
The cookies or technologies we use;
Third-party services connected to our website;
Our business practices; or
Applicable legal or regulatory requirements.

Any updated version of this Cookie Policy will be published on our website with an updated “Last Updated” date.

We encourage you to review this page periodically to remain informed about how cookies are used on our website.

11. Contact Us

If you have any questions about our use of cookies or this Cookie Policy, please contact us:

Haus of Chocolat
Email: info@hausofchocolat.com

Important: This Cookie Policy forms part of our website privacy framework and should be read together with our Privacy Policy and Terms & Conditions.