Nationwide Delivery • Premium Belgian Chocolate • Personalised Gifts for Every Occasion
Privacy Policy
Last Updated: 11 August 2026
At Haus of Chocolat, we respect your privacy and are committed to protecting your personal information.
This Privacy Policy explains how Haus of Chocolat collects, uses, stores, protects and shares personal information when you visit our website, communicate with us, place an order or otherwise interact with our business.
We process personal information in accordance with applicable South African privacy and data protection legislation, including the Protection of Personal Information Act 4 of 2013 (POPIA).
1. Who We Are
For purposes of applicable data protection legislation, Haus of Chocolat is responsible for the processing of personal information described in this Privacy Policy.
2. What Is Personal Information?
Personal information means information relating to an identifiable individual or, where applicable, a juristic person.
This may include information such as:
- Name and surname;
- Email address;
- Telephone number;
- Billing address;
- Delivery address;
- Order information;
- Payment-related information;
- IP address;
- Device information;
- Browser information;
- Website activity;
- Communication history; and
- Information you provide when requesting a quotation or custom order.
We only collect information that is reasonably necessary for the purposes described in this Privacy Policy.
3. Information We Collect
We may collect personal information in several ways.
3.1 Information You Provide Directly
When you place an order, request a quotation, contact us, subscribe to communications or otherwise interact with us, we may collect:
- Name and surname;
- Email address;
- Telephone number;
- Billing address;
- Delivery address;
- Order details;
- Customisation requirements;
- Corporate or event information;
- Information contained in your communications with us; and
- Other information that you voluntarily provide.
Why We Collect It
We use this information to:
- Process and fulfil orders;
- Arrange delivery or collection;
- Process payments;
- Respond to enquiries;
- Provide quotations;
- Produce personalised and custom products;
- Communicate with you regarding your order;
- Provide customer support;
- Handle complaints and returns;
- Prevent fraud and misuse;
- Maintain business and transaction records; and
- Comply with legal and regulatory obligations.
4. Payment Information
When you make a payment through our website, payment information may be processed by our third-party payment service providers.
Depending on the payment method used, this may include providers such as Yoco or other payment providers integrated with our website.
We do not intentionally store your complete card number, CVV or other full card authentication information on our own systems where the payment provider processes this information directly.
Payment providers may process information in accordance with their own privacy policies and security practices.
5. Website and Device Information
When you visit our website, certain information may automatically be collected.
This may include:
- IP address;
- Browser type and version;
- Device type;
- Operating system;
- Time zone;
- Referring website;
- Pages visited;
- Products viewed;
- Website interactions;
- Approximate location derived from technical information;
- Cookies and similar technologies; and
- Website performance information.
Why We Collect It
We use this information to:
- Operate and secure our website;
- Identify technical problems;
- Improve website performance;
- Understand how visitors use our website;
- Analyse traffic and trends;
- Improve our products and services; and
- Detect and prevent fraudulent or malicious activity.
6. Cookies and Similar Technologies
Haus of Chocolat uses cookies and similar technologies to operate the website, remember preferences, analyse website usage and, where applicable, support marketing and advertising activities.
Cookies may be placed by Haus of Chocolat or by third-party service providers used on our website.
For more information about the cookies we use and how you can manage them, please see our Cookie Policy.
7. How We Use Your Personal Information
Depending on the circumstances, we may process your personal information for the following purposes:
Order Processing
To process, prepare and fulfil your order.
Delivery
To provide your name, address, telephone number and other necessary information to our delivery or courier provider so that your order can be delivered.
Customer Service
To respond to enquiries, complaints, requests, returns and other customer-service matters.
Custom Orders
To create personalised chocolates, wrappers, event favours, corporate products and other custom creations according to your requirements.
Payments
To facilitate and verify payments.
Website Operation
To maintain, secure and improve our website.
Fraud Prevention
To detect, investigate and prevent fraudulent, unlawful or unauthorised activity.
Legal Compliance
To comply with legal, regulatory, accounting, tax or other applicable obligations.
Business Administration
To maintain appropriate records and manage our business operations.
Marketing
Where permitted by applicable law, we may use your contact information to send you information about Haus of Chocolat products, promotions, seasonal collections and other relevant communications.
You may unsubscribe from marketing communications at any time.
8. Lawful Processing of Personal Information
We process personal information only where there is a lawful basis for doing so.
Depending on the circumstances, this may include:
- Processing necessary to fulfil an order or take steps requested by you before entering into a transaction;
- Processing necessary to comply with a legal obligation;
- Processing necessary to protect legitimate business interests where permitted by law;
- Processing based on your consent where consent is required; and
- Other lawful grounds permitted under POPIA.
POPIA requires responsible parties to process personal information in accordance with its conditions for lawful processing.
9. Marketing Communications
We may send customers information about our products, promotions, new collections, seasonal products and special offers where permitted by applicable law.
Where consent is required for electronic direct marketing, we will obtain the required consent.
Where applicable, customers may unsubscribe from marketing communications by using the unsubscribe option provided in the communication or by contacting us at:
POPIA regulates direct marketing by electronic communication, including email and SMS, and provides specific requirements concerning consent and existing customers.
10. Who We Share Your Information With
We may share personal information with trusted third parties where this is reasonably necessary to operate our business or fulfil your order.
These may include:
Website and E-Commerce Providers
We use platforms and service providers that assist us with operating our website and processing online orders, including WooCommerce and related website service providers.
Payment Providers
We may share necessary information with payment providers such as Yoco or other payment processors used to process your payment.
Courier and Delivery Providers
We may provide necessary information to courier or delivery companies, including The Courier Guy, so that your order can be delivered.
Technology and Hosting Providers
We may use third-party providers for:
- Website hosting;
- Website security;
- Email;
- Analytics;
- Backups;
- Customer communication;
- Marketing; and
- Other technical services.
Professional Service Providers
Where reasonably necessary, information may be shared with professional advisers, accountants, legal advisers or other service providers.
Legal and Regulatory Authorities
We may disclose information where required or permitted by law, regulation, court order or lawful request.
We do not sell your personal information to third parties.
11. Third-Party Websites and Services
Our website may contain links to third-party websites, platforms or services.
These websites operate independently from Haus of Chocolat and may have their own privacy policies and terms.
We are not responsible for the privacy practices of third-party websites that you access through external links.
We encourage you to review the privacy policies of third-party services before providing them with personal information.
12. Analytics
We may use analytics services such as Google Analytics to understand how visitors interact with our website.
Analytics information may include:
- Pages visited;
- Products viewed;
- Approximate geographic information;
- Device information;
- Browser information;
- Website interactions; and
- Traffic sources.
This information helps us understand website performance and improve the customer experience.
Where applicable, analytics technologies may use cookies or similar technologies.
13. Advertising and Remarketing
Where advertising or remarketing tools are enabled on our website, these services may collect information about website activity to help us measure advertising performance or show relevant advertisements.
Such services may include platforms operated by third parties such as Google or Meta.
You can manage certain advertising preferences through the relevant third-party platform.
For example:
Advertising technologies may use cookies or similar tracking technologies.
14. Children’s Information
Our website and services are not intentionally directed at children.
We do not knowingly collect personal information from children in circumstances where such collection is prohibited by applicable law.
If you believe that a child has provided personal information to us without the appropriate authorisation, please contact us at:
We will assess the matter and take appropriate steps where required.
15. How We Protect Personal Information
We take reasonable technical and organisational measures to protect personal information against:
- Loss;
- Unauthorised access;
- Unauthorised disclosure;
- Misuse;
- Alteration;
- Destruction; and
- Other unlawful processing.
These measures may include appropriate access controls, password protection, security tools, website security measures and the use of reputable third-party service providers.
However, no electronic transmission or storage system can be guaranteed to be completely secure.
16. Data Breaches
If we become aware of a security compromise involving personal information and applicable law requires notification, we will take the necessary steps to assess, contain and address the incident.
Where required by law, affected data subjects and the Information Regulator will be notified.
17. How Long We Keep Personal Information
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, unless a longer retention period is required or permitted by law.
Certain information relating to orders, payments, accounting, tax, legal matters and business records may need to be retained for longer periods to comply with legal and regulatory obligations.
When personal information is no longer required, we will take reasonable steps to securely delete, destroy or de-identify it where appropriate.
18. Your Rights Under POPIA
Subject to applicable legal requirements and limitations, you may have the right to:
- Ask whether we hold personal information about you;
- Request access to personal information we hold about you;
- Request correction of inaccurate or incomplete information;
- Request deletion of personal information where applicable;
- Object to certain processing of your personal information;
- Object to the processing of your personal information for direct marketing;
- Withdraw consent where processing is based on consent; and
- Lodge a complaint regarding the processing of your personal information.
The Information Regulator confirms that data subjects have rights relating to access, correction, deletion and objection to processing.
19. How to Exercise Your Rights
To make a privacy-related request, please contact us:
Email: info@hausofchocolat.com
Please provide sufficient information to allow us to identify you and understand your request.
We may need to verify your identity before providing access to personal information or making changes to your information.
We will deal with requests in accordance with applicable legal requirements.
20. Complaints
If you have concerns about how Haus of Chocolat processes your personal information, we encourage you to contact us first so that we can investigate and attempt to resolve the matter.
You may also lodge a complaint with the Information Regulator of South Africa where applicable.
Information Regulator
Website: Information Regulator of South Africa
Email: enquiries@inforegulator.org.za
Telephone: 010 023 5200
The Information Regulator is the independent authority responsible for monitoring and enforcing POPIA and PAIA in South Africa.
21. International or Cross-Border Transfers
Some of our technology, hosting, analytics, payment, communication or other service providers may process personal information outside South Africa.
Where personal information is transferred outside South Africa, Haus of Chocolat will take reasonable steps to ensure that such processing is conducted in accordance with applicable legal requirements, including applicable requirements relating to cross-border transfers under POPIA.
22. Accuracy of Your Information
We rely on customers to provide accurate and up-to-date information.
You should ensure that information supplied to us, particularly your:
- Name;
- Email address;
- Telephone number;
- Billing address; and
- Delivery address
is accurate.
If you discover that information we hold about you is incorrect, please contact us so that we can update it where appropriate.
23. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect:
- Changes to our business;
- Changes to our website;
- Changes to the services we use;
- Changes to our data-processing practices; or
- Changes to applicable laws or regulations.
The updated policy will be published on this page with a revised “Last Updated” date.
24. Contact Us
If you have any questions about this Privacy Policy or how Haus of Chocolat processes personal information, please contact us.
Haus of Chocolat
Email: info@hausofchocolat.com